Returns | I Hurt Your Feelings

NEEDS REVIEW BEFORE LAUNCH. This policy must match what your suppliers will actually accept, and the consumer-protection rules where you sell (in the EU and UK, for example, a 14-day right to cancel applies on top of anything offered here). Keep this page literal — customers rely on it.

Last updated: [DATE — set when you publish]

The window

You can return most items within 30 days of delivery for a refund of the item price. Items must be unused and in their original packaging, with any seals intact.

What cannot be returned

Personalised items, including anything printed with a name or custom message.
Print-on-demand items (shirts, stickers) unless they arrive damaged, faulty or incorrect.
Food items, including chocolate, once opened.
Items returned after 30 days, or returned used.

Damaged, faulty or wrong

Contact us within 30 days of delivery with your order number and a photograph. We will send a replacement or issue a full refund including shipping, and you will not need to return the item unless we ask you to.

How to start a return

Email hello@ihurtyourfeelings.com or use the contact form with your order number.
We reply within two business days with a return address and instructions.
Send the item back with tracking, and keep the tracking number until the refund appears.

Returns sent without contacting us first can take considerably longer to process.

Return shipping

Return postage is paid by you unless the item was damaged, faulty or not what you ordered. [CONFIRM WHETHER YOU WILL OFFER PREPAID RETURN LABELS]

Refunds

Refunds are issued to the original payment method once the returned item arrives and is checked, normally within 3 business days. Your bank may take a further 5–10 business days to show it. Original shipping charges are refunded only when the return is our error.

Exchanges

We do not process exchanges directly. Return the item for a refund and place a new order, which is faster than it sounds.